Delivery Information
It's a good idea to plan your parcel deliveries ahead during the festive period of Christmas, Boxing Day and New Year.
- Our Christmas delivery cut-off date is the 19th December 2025.
- Orders placed after this date will be processed, packed and delivered from the 5th January 2026 onwards.
Please Note - Personal collection of orders will remain unchanged during this period.
Mainland UK – Free Shipping
- FREE STANDARD DELIVERY to all UK mainland orders with no minimum spend
- We aim to dispatch all orders received by 2pm Monday-Friday on the same day (excluding bank holidays).
- All delivery dates are estimated and are stock dependent.
- We aim to deliver goods within 3–5 working days. Delivery times for larger machinery may vary. Please contact us if you have not received your order within 7–10 working days.
- Excluding; UK Offshore (Isle of Man, Jersey, Guernsey and Northern Ireland, Scottish Highlands & Islands, Scilly Isles, and certain postcodes).
UK Offshore
- For all UK Offshore destinations (Isle of Man, Jersey, Guernsey and Northern Ireland, Scottish Highlands & Islands, Scilly Isles and certain postcodes) delivery costs are calculated at checkout.
- Delivery times may take longer and can vary depending on location.
Additional Information
All dispatch dates are estimated and are not guaranteed and do not form a term of this contract. While every effort is made to meet these dates, the seller is not liable for any delay in dispatch or delivery, or for any resulting loss. Late delivery does not entitle buyer to cancel order. Our order processing cut off is 2pm on working days. Orders placed after this time will not be processed until the next working day, subject to stock availability.
Any shortages in delivery must be notified in writing to the seller within three days upon receipt of delivery.
Damage or loss in transit
All goods are insured against loss and damage during transit.
Once goods have been received and signed for, this insurance cover ends and responsibility passes to the signatory.
Any Damage to received goods should be notified in writing within three days of receipt.
Returns Procedure
If you have an issue with any of our products please do not hesitate to contact us at:
info@msbutcherequipment.co.uk
or
call us on 0121 572 0139
Purchases from www.msbutcherequipment.co.uk are covered by Distance Selling Regulations, giving consumers the right to cancel within 30 days of receiving their item.
You may return your order in its original condition within this 30-day period (From the date you received the item) if you are unhappy with your purchase.
Our policy is to accept the return of opened items only if they are faulty, we cannot give you a full refund if the item isn't what you expected.
Non standard goods such as special order items, order on request items or custom made items cannot be cancelled nor returned.
You can cancel an order or remaining items by emailing info@msbutcherequipment.co.uk or calling 0121 572 0139 before 12pm on the day of shipping.