Shipping policy
Mainland UK Shipping
- FREE STANDARD DELIVERY on all UK mainland orders over £75. All Delivery services include Age Verified Delivery on applicable orders.
- Orders received by 2pm Monday-Friday are dispatched the same day (excluding bank holidays).
- All delivery dates are estimated and are stock dependent.
- Standard goods are usually delivered between 1-5 working days, however due to courier delays this can be extended to 14 working days. Delivery times for larger machines may vary. Please contact us if your order is undelivered after 14 working days.
- Excludes: UK Offshore destinations, Scottish Highlands & Islands, Scilly Isles, and certain postcodes.
Additional Information
Next-Day Delivery: Standard next-day items are dispatched via our courier and are expected to arrive on the following working day; please note that this timeline is estimated and not strictly guaranteed.
Guaranteed Next-Day Delivery: Please contact our office directly and our team will endeavour to provide this for you.
All dispatch dates are estimates. While every effort is made to meet these timelines, the seller is not liable for delay penalties or resulting infrastructure losses. Late delivery does not entitle an order cancellation.
Our internal order processing cutoff is 2pm on working days. Requests received after this hour roll over to the next business day.
UK Offshore Shipping
Applies to Isle of Man, Jersey, Guernsey, Northern Ireland, Scottish Highlands & Islands, Scilly Isles, and specific remote postal codes.
- All delivery costs are calculated dynamically at checkout.
- Delivery transit times may take longer and vary based on your exact location.
Transit Damage & Shortages
All cargo is fully insured against loss and damage during transit. Once items have been delivered and signed for, insurance protection transfers to the signatory.
Any shortages or visual damage to received products must be notified in writing to the seller within 3 days of delivery receipt.
Returns Procedure
Purchases from www.msbutcherequipment.co.uk are fully covered by Distance Selling Regulations. Consumers maintain the right to cancel their transaction within 30 days of physical item delivery.
• You may return items in their original condition within this 30-day window if you are unsatisfied with the purchase.
• Our standard policy accepts returns of opened materials only if they are verified as faulty. Full standard refunds cannot be processed simply if product visual expectations differ.
Redeliveries
If our courier is unable to deliver your order and it is returned to us, we will attempt redelivery. A redelivery charge of £9.99 applies, which can be paid online or via BACS. Please contact our office to arrange payment and bank details. Your order will be re-dispatched once payment has been received.
• Multiple failed deliveries: In the event of multiple failed delivery attempts, we will cancel your order and issue a refund minus the cost of the shipping fee plus any return-to-sender fees incurred.
• Refused deliveries: Parcels refused at the door, or not collected from a courier service point within the collection period, will be treated as a failed delivery.
• Incorrect details: Please make sure your delivery address and phone number are correct at checkout. Failed deliveries caused by incorrect or incomplete details supplied by the customer are subject to the same redelivery charge.
• Tracking updates: Our courier will send tracking updates by email and/or SMS. We recommend using these to rearrange your delivery or choose an alternative option before your parcel is returned to us.
• Large or heavy items: For machinery and heavy goods, please ensure someone is available to receive the delivery and that there is suitable access at the delivery address.